FAQs

Ordering

What are the requirements to order with Big Boss?

To make a purchase with us, please ensure you possess a VALID business license and/or retailer's permit. Big Boss exclusively serves Retail & Wholesale clients and does not cater to the general public. For any inquiries, feel free to contact us at:

https://wa.link/w0qppv
+1 (346) 469-3966
sales@bigbosswholesale.com

How can I order from Big Boss Wholesale?

Ordering online is simple: just register for an account. we'll swiftly process your order. After logging in, you can easily make purchases and submit orders.

What if I want to speak to someone?

Call +1 (346) 469-3966 to place your order with one of our helpful sales representatives.

you contact us below:

How are orders processed?

Orders are processed in the sequence they're received. Once your order is in, we immediately begin retrieving items from our inventory. Each item undergoes a thorough inspection to ensure quality, with our shipping department double-checking for accuracy before packaging. We take extra care by wrapping items in multiple layers of bubble wrap to safeguard against transportation mishaps. While we strive to minimize breakage, we create an invoice inclusive of shipping costs and promptly contact you with the total once your order is wrapped and boxed.

How can I pay for my order?

After checking out and receiving an order confirmation via email, expect a call from one of our sales representatives to confirm your order and finalize payment. Payment methods include check, wire transfer, and debit/credit card (note: additional 3% fees apply to card transactions).

when you place the order you will get multiple payment method.

Are our products authentic and original products?

Absolutely. We exclusively offer authentic and original products sourced directly from verified manufacturers and distributors. Whether it's Cake Delta 8, disposables vape like Geek Bar and Lost Mary, or any other brand, rest assured, our inventory comprises only genuine, verified, and legitimate products.

Do you have to pay tax on items?

No, you are not obligated to pay taxes to us. Sales tax on vapes is determined by local and state regulations, which are governed by your county laws.

Shipping

Which country are you based in?

We are headquartered in Houston, Texas, and provide delivery services across the USA. Unfortunately, we do not offer delivery outside of the USA at this time.

What do I do if I receive a broken or defective item?

In the event of receiving a broken or defective item, please promptly email a photo of the damaged item(s) to sales@bigbosswholesale.com for verification. Any damages or shortages must be reported within 48 hours to qualify for credit. Claims made beyond this timeframe will not be honored. We advise thorough inspection upon receipt to ensure product integrity before shelving.

What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Shipping times fluctuate based on the destination, typically ranging from 2 to 8 business days. Should you require expedited shipping, please inform us, and we'll gladly explore available options with you.

Returns and Refunds

How do I return a product?

Our return policy is straightforward. If the issue is due to BigBoss's error, you'll receive full credit or a reshipment at our cost. Should the fault lie elsewhere, we'll happily resend items, also covering expenses. In some cases, broken or damaged items may need to be returned. If so, we'll provide a UPS return shipping label via email, provided the matter is reported within 48 hours of receiving your products.